Adding value to yourself by increasing your networking abilities is the key to start-up this low cost travel and tourism business. The tourism industry is growing leaps and bounds. There are more indirect career opportunities for the tourism professional than what the direct travel and tourism industry can provide. Take this down time of the Pandemic as an opportunity to learn the essential skills to become a successful travel consultant. All you would need is a high-speed internet, loads of connections and a web-page that can share all your important deals with your customers. Knowing your customer and qualifying them as per their requirement is a very important skill in the tourism business. This course will help you to profile your travel customers based on their travel preferences, life-stage, life-style and help them save cost while planning a tour. Ability to provide the right solution will not only create memorable tourism experiences for your customers but also earn you a reputation of being a trust worthy travel consultant. This skill will help you attract more customers through the repeat business and references they bring to you. The course will provide guidance on how to make your travel business a legal entity based on your area of operation. The course will also help you to identify potential earning options while you work with various tourism service providers. This is one step towards becoming a professional travel consultant, travel service provider, or a customer service officer with a travel company.
After completing this session you will be able to:
Classify the types of travel service providers
Identify the travel related services provided
After completing this lesson you will be able to:
List the functions of associated with a travel service provider
Identify the scope of a travel service provider
After completing this lesson you will be able to:
List the type of agencies
Identify the core strengths of the agencies
After completing this session you will be able to:
Identify the drivers for travel decisions
List the traveler preferences based on the traveler typology
Sun and foam is a travel service provider who are experts in providing white water rafting experience to their travelers. What type of travel agency is this?
After completing this lesson you will be able to:
List the companies and airlines that created the legacy travel solutions
Discuss the important mile-stones of these legacy travel solutions
After completing this session you will be able to:
Understand the influence of mobile technology on travel decisions
Determine the influence of artificial intelligence on the tourism business
After completing this lesson you will be able to:
Identify the benefits of block chain for the travel and tourism industry
Discuss how big data is influencing the travel industry
After completing this lesson you will be able to:
Recognise the travel services available through voice and face recognition
Recall instances where internet of things have become part of travel services
After completing this lesson you will be able to:
Identify the essential elements of a travel destination
Identify the tourism offerings at a destination
List the direct and indirect support functions of the destination
After completing this lesson you will be able to:
Define the term destination
Identify the importance of destination profiling
List the elements of a destination
After completing this lesson you will be able to:
Gather all the required assets as per the 5 A's of a destination profile
Identify the practical aspects of creating a general destination profile and specific destination profile
Create a marketing collateral which can be promoted on social media websites
There is an assignment which requires you to use the spread sheet and create your own destination profile, try to visit the UNWTO and IATA websites and see were your clients from your country are frequently traveling or conduct a poll on your social media page to know the pulse of the travelers, and then select the destination.
You may create your own cover page which can include your full name, agency name (tentative), and details that will assist your travelers to get in touch with you for their travel needs.
After completing this lesson you will be able to:
Define the term product
Differentiate between travel and tourism product
Discuss the features of travel and tourism products
After completing this lesson you will be able to:
Identify the essentials of planning a travel itinerary
Identify the elements that can disrupt a travel itinerary
This is a multiple-choice quiz, you can attempt as many times till you get the answer right.
After completing this lesson you will be able to:
List the three measures of metrics associated with your travel agency business
Identify the metric associated with people and culture department.
Identify the metric associated with the travel agency processes
Identify the metric associated with the travel customers
After completing this lesson you will be able to:
Discuss how KRA's are associated with people and culture department
List the aspects that are considered for measuring KRA's
Identify why KRA's are important for people working in your agency
After completing this lesson you will be able to:
Understand the basics of an agreement and why its associated with customers
List all the sources of data that can be used for setting up SLA's
Manage all your SLA's as per your client requirements from drop-in request to delivery
After completing this lesson you will be able to:
Identify the processes that can help you measure the KPI's of your agency
Source the data which can help you measure the KPI's
Analyse the present the data associated with the agency KPI's
